Engineering Scope of Work, SLA & Operating Conditions
Operational Terms & Service Level Agreement (SLA)
Please review the standard terms governing server maintenance and cloud consulting engagements.
Infranivo provides Linux/Windows server administration, cloud migrations, database optimization, and infrastructure audits. Specific deliverables are bound by individual service quotes or monthly plan tiers.
Clients confirm ownership or legitimate management authorization over servers and cloud accounts provided for support. Clients remain responsible for maintaining verified offsite backups prior to scheduled maintenance windows.
Proactive server monitoring and incident handling times follow agreed plan SLAs. Standard non-emergency technical support inquiries receive responses within 1 business day.
While changes undergo safety checks in staging, Infranivo is not liable for indirect commercial downtime caused by third-party cloud provider outages or upstream datacenter failures.